Private Enquiry Assistant
Turn your standard contact form into a smarter conversation
Give your website visitors a more personal and structured way to get in touch.
The Private Enquiry Assistant is a conversational alternative to the traditional contact form. Instead of asking visitors to complete a long list of fields, it guides them through their enquiry one question at a time — while helping to filter low-quality messages and collect the information you actually need.
Once an enquiry is successfully completed, it is delivered directly to you through Telegram.
More than just another contact form
A traditional contact form accepts whatever someone decides to type into it.
The Private Enquiry Assistant takes a different approach.
It guides your visitor through a simple conversation, asking relevant questions in a logical order and helping ensure that important information is provided before the enquiry reaches you.
This creates a more polished experience for genuine visitors while helping you spend less time dealing with incomplete, irrelevant or low-quality enquiries.
See how it works
Try the Private Enquiry Assistant below and experience the enquiry process from your visitor's point of view.
The demo shows how a traditional contact form can be replaced with a simple, guided conversation — asking one question at a time, collecting the information you need and helping to qualify the enquiry before it reaches you.
Go ahead — try it for yourself.
This is just an example
Your own Private Enquiry Assistant doesn't have to use these questions.
The wording, questions, required information and acknowledgements can all be tailored to suit your business and the way you prefer to receive enquiries.
Completed enquiries from your live assistant are delivered directly to you through Telegram.
What can it do?
Conversational enquiries
Instead of displaying a traditional form with multiple empty fields, visitors answer questions one at a time through a clean conversational interface.
Ask the questions that matter to you
The conversation can be customised around your business.
Depending on your requirements, you might ask about dates, location, services required, budget, availability, contact details or any other information you normally need before responding to an enquiry.
Filter low-quality submissions
Built-in checks help identify obvious spam, gibberish and low-quality submissions before they are sent to you.
While no system can guarantee the elimination of every unwanted message, it adds an additional qualification layer between your website and your inbox.
Require important acknowledgements
Have something visitors need to understand before contacting you?
The assistant can ask them to confirm important information or conditions before continuing.
If acceptance is required and the visitor selects No, the conversation can stop automatically rather than sending an unsuitable enquiry.
Receive enquiries through Telegram
Successful enquiries are sent directly to your configured Telegram account, giving you a convenient way to receive and review new website enquiries from your phone or computer.
Already planning a new website?
The Private Enquiry Assistant can also be incorporated into a new website created by The Luxe Web.
Building it into the project from the beginning means we can design the enquiry journey around your services, your clients and the information you need — creating a seamless experience from the first website visit through to the final enquiry.
What's included for 179€?
I'll set up the Private Enquiry Assistant on your website and tailor the enquiry experience to your requirements.
Your setup includes:
Private Enquiry Assistant plugin
Installation on your WordPress website
Customisation of the conversation and wording
Your required enquiry questions
Telegram configuration
Spam and gibberish filtering
Required acknowledgement setup where needed
Integration into the appropriate website page
Testing of the complete enquiry process
Final working setup
This service is suitable for an existing compatible WordPress website or can be added as part of a new website project created by The Luxe Web.
Give your visitors a more engaging way to contact you — while giving yourself more control over the enquiries that reach you.
Prefer to install it yourself?
If you're comfortable working with WordPress and would rather install and configure the assistant yourself, the Private Enquiry Assistant plugin is also available separately for €59.
The standalone plugin includes the software and setup documentation so you can install and customise it on your own WordPress website.